1.What happens if I make an order by mistake?

If you have made a mistake, we can try to refund your order within 1 hours of placing. As after 1 hour, your order has likely started to be processed. Please be careful when placing in your order.

2.How long can it take until I can get my order?

-Keep in mind, we usually take 1 to 3 business days(Monday-Friday) to process orders. Due to increased order volume and Covid-19 Protocols, please allow additional time for processing orders.

-Shipping may take 5-20 business days(may vary depending on the shipping method selected) 

-Our products are housed in multiple locations throughout different countries, so you may receive your items at different times all orders are tracked

3.Can I cancel my order?

-If the order has been fulfilled, unfortunately we are not able to cancel your order

4.What types of payment option do you accept?

-We accept all major credit cards and PayPal

-"TKCOOL LIFE" is committed to protecting your personal information and providing a secure online experience

-We use industry standard encryption and password protection technologies

-Sensitive information including any type of payment information is not stored on our servers 

5.I have not received an order confirmation, what should I do?

Please check your junkmail folder.

SMS and Email confirmations are sent at every step of the way. Specifically;

• When you make the initial purchase
• When your order has been processed with a tracking number.
• When your order is about to be delivered
• When your order has been delivered.

Please note tracking numbers are ussualy sent after 1-3 business days. Business days are weekdays not weekends or public holidays.

6.My item arrived damaged, what should I do?

Please contact us immediately, within 48 hours receiving the order, at support@luminousneeds.com Please provide us with your order number and some photos of the damage product/s.